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Default Management - Collections & Recovery

Programme Benefits
- Learn what constitutes an effective Collections organization
- Learn the importance of designing credit policy around Collections and Recovery
- Understanding the impact of Collections on profitability
- Learn how to manage between asset preservation and relationship management
- Learn the various tools and techniques used to optimize collections and recovery efforts
- Learn how to design strategies that addresses debtors situation
- Learn how to better forecast delinquency and losses
- Practical application of capacity planning and performance management concepts

Programme Outline
Collections Model
- Key factors in the model

Effective Collections Organization & Policy
- The various types of organization structure
- How organization structure affects results
- Dynamic Credit Policy for Collections & Recovery

Financial Impact of Collections
- Costs of Collection
- Balancing expenses and losses

Managing Loss
- Preserving asset or maintaining customers relationship
- How to manage this equation
- Building the right expectation

Collections & Recovery Techniques
- Product structure, credit policy and default management flows
- Loan Workout options
- Designing Debt Relief Plan

Performance Management
- Optimizing Collections & Recovery
. . . The various collections tools
. . . Designing Strategies through use of Analytics
. . . . . Pre-delinquent Collections
. . . . . Segment based strategic Collections
. . . Strategy implementation and success measurement

- Managing Collectors
. . . Capacity Planning
. . . Hiring & Training
. . . Productivity & Effectiveness

- Collections MIS
. . . Measurement Concepts
. . . Key Performance Indicators


Duration :2.5 Days